The JETFIRE™ Chimney Starter is a quick, safe and efficient way to start charcoal for your charcoal barbecue grills. For outdoor use only, this charcoal starter uses a chimney effect that concentrates heat to light the charcoal. Made from aluminized steel with a cool-touch handle (although, grill gloves are recommended when hot) for long-lasting use. Have charcoal hot and ready to use in minutes, the JETFIRE™ Chimney Starter holds enough charcoal to fill most charcoal barbecue grills. To use, fill the underside of the JETFIRE™ Chimney Starter with loosely crumpled newspaper or paper towel. Turn the JETFIRE™ Chimney Starter over and fill the main chamber with as much charcoal as needed for your cook - a few large chunks of hardwood lump charcoal for smoking, up to a full load for some high heat searing. Once filled, light the paper on fire through the bottom vents of the starter. Allow the paper to burn off, which ignites the bottom coals. The heat from the bottom coals rises igniting the rest. Using heat-resistant gloves, lift the JETFIRE™ Chimney Starter by the handle and pour the lit charcoal into your barbecue grill. Clever, multifunctional and easy to maintain, every kitchen benefits from the addition of a Napoleon barbecue accessory. Our accessories provide you with the essentials to create delicious grilled food and then some to enhance your cooking arsenal with a wide variety of creative additions to broaden your culinary horizons.
Experience the convenience of swift order fulfillment with our top-notch Shipping services.
Aspen Kitchens is committed to green shipping practices by thoughtfully repurposing shipping materials, packaging, and boxes whenever possible to minimize waste and support sustainability. Every effort is made to have your items carefully packaged and shipped within 24 business hours of receiving your order. We prioritize secure shipping to ensure each product arrives in perfect condition, but if your item is damaged, please notify us within 72 hours of receipt to qualify for consideration.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Certain items - such as custom clearance, final sale, and perishable goods - are not eligible for return.
Items sent back to us without first requesting a return will not be accepted.
To start a return, contact us at lisa@aspenkitchensinc.com , for return approval. Please note that returns will need to be sent to the following address: Aspen Kitchens 5020 North Nevada Ave, Suite 150. Colorado Springs, CO 80918. Please include order number inside the package when returning.
Return shipping costs are the responsibility of the customer unless otherwise approved. Approved returns will be refunded to the original payment method. Returns are processed withing 3-10 business day after receiving your package. Refunds can take and additional 5-10 business days depending on your payment provider.
You can always contact us for any return question at lisa@aspenkitchensinc.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. All damaged claims must be initiated with 5 days of delivery date to be considered for a claim.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at lisa@aspenkitchensinc.com.
